Shipping, Exchanges & Returns

Shipping

Each delivery has free domestic shipping within the US. We offer a flat rate of $12 per shipment to Canada. All orders will be processed within 24 hours of receipt. 

Domestic and Canadian orders have an expected shipping time of 3-5 working days.

We do not ship overseas however, we hope to in the near future.   

Customs/Duties/VAT/Sales Tax: For all customers, VAT or Sales Tax will be added on to applicable goods automatically during the checkout process. You will not receive any further charges relating to customs, duties and VAT. If you do receive a bill for charge, please contact info@poizeworkwear.com so that we may rectify the issue.

Returns

Returns are accepted by Poize Workwear within 28 days of receipt of the original good. Returns are only accepted if the good is undamaged and un-used.

For US returns, a full refund, minus a $10 processing fee, will be credited to your Afterpay, Paypal or Bank account within 28 days of the returned parcel’s arrival into our facility.

For Canadian returns, a full refund, minus a $20 processing fee, will be credited to your Afterpay, Paypal or Bank account within 28 days of the returned parcel’s arrival into our facility.  

Please contact us at info@poizeworkwear.com to arrange your return. We will be back to you within 24-48 hours providing a return label for your return shipment. Please note, our shipping labels expire within 24 hours of issuance, and after this time period we cannot compensate you for the shipping cost of the return.

If you wish to exchange we will not charge you a processing fee.

We will do our best to accommodate your situation, but we reserve the right to withdraw if excessive returns are requested, or if we deem the customer to be attempting to take advantage. You may wish to use recorded delivery as Poize Workwear is not liable for goods damaged or lost in transit.

Exchanges

You may request an exchange rather than a refund. Exchanges are free of charge, but subject to availability. Once again, we reserve the right to withdraw if excessive exchanges are requested.